Job Summary

Role: Team Lead - Operations. Experience: 4-10 Years. Location: Bangalore.

We are looking for a dedicated and results-driven Team Lead to manage and support a dynamic team. This role involves overseeing day-to-day operations, delivering on key service level components, managing employee performance, and fostering a collaborative and inspiring environment. The ideal candidate will have a proven track record in team management, hiring, coaching, and operational oversight, with a focus on enhancing team performance and customer satisfaction.
Key Responsibilities
- Performance Management: Ensure the delivery of service level agreements (SLAs) by monitoring team performance, identifying areas of improvement, and implementing corrective actions. Regularly assess team performance to maintain high standards.
- Monitoring, Coaching, and Feedback: Continuously observe team activities to provide real-time feedback and coaching. Conduct regular one-on-one sessions to help team members develop skills and improve performance.
- Leave and Attendance Management:



Manage employee attendance, ensuring schedules are adhered to and leave requests are balanced with operational needs.
- Team Leadership and Motivation: Lead by example, maintaining a positive, motivated, and collaborative team environment. Foster an atmosphere that encourages open communication, team cohesion, and employee engagement.
- Maintain Employee Performance Records: Keep accurate records of employee performance, progress, and development to support performance evaluations and decisions.
- Escalation Management: Oversee and resolve escalations, ensuring that issues are handled swiftly and effectively to maintain customer satisfaction.
- Operational Management: Manage daily floor operations, ensuring adherence to schedules and timely execution of tasks. Monitor team workloads and adjust resources as needed to meet goals.
- Upskill and Develop Team Members: Identify training needs and opportunities for

📌 Team Lead-Operations (Bengaluru)
🏢 Regalix
📍 Bengaluru