Transformation Manager
Position Title: Manager / Sr. Manager –Transformation
Reports to (Responsibility Level): Director- Transformation
Supervises: Individual Contributor
Location:
Pune, Maharashtra
Global Grade
GG 12
Complexity: OSTG
Position Summary
As part of MGCC Transformation team, create an impact for MetLife Global Capability Center (MGCC) by improving efficiency in the processes through automation (leveraging Power Platform), and effectiveness leveraging Six Sigma and Lean principles

Job Responsibilities
As part of the MGCC Transformation team, deliver on the following responsibilities:
- Effective customer engagement:
- Understand current process flow, identify automation and other improvement opportunities
- Elicit, document, and validate functional and non-functional requirements
- Track and report project progress, advantages realization, and ROI to stakeholders
- Automation leveraging Power Platform capabilities:
- Produce wireframes, data models, and solution architecture
- Build model-driven and canvas apps in Power Apps




- Develop automated workflows in Power Automate
- Implement role-based access and environment governance.
- Building analytics and reporting capabilities:
- Designing data models and interactive dashboards in Power BI as well as ensuring data quality and semantic consistency.
- Using advanced Excel (advanced formulas) and Power Query to develop robust solutions
- Quality assurance - Define test plans and acceptance criteria; perform unit, system, and UAT; remediate defects; ensure performance and reliability.
- Deployment and DevOps - Package and deploy across environments, adhere to change management and release processes.
- Support and lifecycle management - Provide Hypercare, monitor usage and performance, manage backlog, and implement continuous improvements.
- Risk, compliance, and security - Enforce data privacy, access controls, auditability, and platform governance; follow enterprise standards and best practices.
- Documentat

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