Job Description:

International Voice Process Role: Trainee Process Consultant

Shifts: Rotational - Night Shifts (5-Day Work Week)

Full Time Opportunity

Key Responsibilities:
- Global Support: Handle calls for international clients (US/UK/AU).
- Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
- Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
- Provide step-by-step guidance to customers for issue resolution.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet quality standards, productivity timelines and customer satisfaction metrics.

Requirements:
- Communication:



Excellent spoken English with a neutral accent.
- Education: Graduate or PUC completed
- Skills: Robust active listening and basic computer literacy.

Salary & Benefits:
- Freshers: 3L PA.
- Immediate Joiners only
- Transport: Free 2-way cab facility provided within a 20km radius.
- Retention Bonus: 15000/-
- Other Perks: Health insurance, Provident Fund (PF), and paid leaves.

Interview Process:

1st round - Online Assessment

2nd round - F2F - operations interview

3rd round - Technical Assessmment

Candidates with excellent communication are appreciated for applying

📌 Trainee process Consultant (Bengaluru)
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru