Job Summary

We're looking for a proactive, tech-savvy, and customer-focused executive to ensure smooth interactions with our enterprise clients, from order placement to delivery and support. If you're someone who thrives in a fast-paced, growth-driven workplace, this role is for you
Job Details
- Type: Full time
- Location: Mumbai, Maharashtra
- Experience: 1-3 Years
Key Responsibilities
- Handle incoming calls and emails related to order status, shipping, and support.
- Assist clients in placing orders through our online portal and ensure timely deliveries.
- Coordinate with the sourcing team for product availability and updates.
- Process offline quote requests received from the Estimate team.
- Support the Sales Managers with custom offline jobs and job follow-ups.
- Monitor user feedback, manage certificate dispatches, and assist in marketing-driven service tasks.
- Act as the customer's representative internally-ensuring top-notch service at every stage.
What Makes You a Great Fit




- 1-3 years of customer support experience (preferably in e-commerce or B2B domains).
- Comfortable with email communication and online order systems.
- Proficient in MS Excel or Google Sheets (basic to advanced level).
- Excellent verbal and written communication skills.
- A natural problem-solver with good negotiation and persuasion skills.
- Tech-savvy and familiar with e-commerce platforms on a personal level.
- Robust time management and ability to handle multiple priorities.
- A team player who takes initiative and owns their responsibilities.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Frontend Customer Service professional (Mumbai)
🏢 printstop
📍 Mumbai