Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.

Essential Functions:




- Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
- Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
- Perform Data Entry & Quality Control measures for fulfillment of medical records requests
- Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
- Research and resolve workflow and record issues quickly to minimize delays in turnaround
- Identify and escalate critical and key issues to management

Qualifications:
- Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required , 1 year or more preferred
- Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptio

📌 ROI Support Specialist (India)
🏢 ShareCare
📍 India