We are looking for a Senior Quality Analyst / Senior Quality Evaluator with robust analytical and problem-solving skills. The ideal candidate should have experience in quality evaluation, root cause analysis, policy interpretation, and identifying recurring quality issues.

Key Skills
- Strong cognitive and analytical abilities with logical reasoning and pattern recognition.
- Good understanding of Root Cause Analysis (RCA)techniques such as 5 Whys, Fishbone Analysis, and Six Sigma concepts.
- Ability to interpret policies and guidelines and handle complex or edge-case scenarios consistently.
- Strong communication skills with the ability to clearly explain decisions and reasoning.
- Excellent attention to detail and ability to maintain accuracy and consistency.

Key Responsibilities
- Audit decisions made by human reviewers and machine-learning systems.
- Identify incorrect decisions and determine the underlying root cause.




- Differentiate between:
- Policy gaps
- Training gaps
- Tool/system-related issues
- Prepare structured RCA reports with clear findings and reasoning.
- Identify recurring trends and patterns in quality errors.
- Participate in calibration sessions and ensure alignment with defined quality standards.
- Provide simple, actionable recommendations to improve overall quality.
- Maintain high levels of accuracy, consistency, and quality across reviews.

Eligibility
- Graduate in any discipline.
- 1+ year of relevant experience or 2+ years of overall work experience.
- Candidates with experience in Quality Analysis, Quality Evaluation, Content Review, Risk Operations, Audit, RCA, or similar rolesare preferred.

📌 Sr. Quality Analyst (Hyderabad)
🏢 Spes Staffing Solutions
📍 Hyderabad