- Manage day-to-day service operations at the branch, ensuring timely resolution of customer complaints related to batteries, inverters, and related products.
- Lead and monitor service engineers/technicians, ensuring TAT, first-time fix rate, PJP adherence, and customer satisfaction.
- Coordinate with dealers, distributors, ASPs, and internal teams for warranty claims, product replacements, spare parts, and technical issues.
- Monitor service MIS, complaint trends, warranty costs, spare consumption, and branch performance; identify areas for improvement.
- Ensure proper availability and control of service spares and maintain compliance with company service processes and policies
📌 Branch Service Incharge (Patna)
🏢 OKAYA
📍 Patna