":"Senior Service Designer" , "Is_Locked":false , "City":null , "Industry":"Government & Public Sector","Job_Description":"

This is a remote position.

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and creative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.
We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

Role Summary

The Senior Service Designer will lead the design of end-to-end services for the Discovery and subsequent phases, working at the intersection of user needs, policy intent and technical constraints. Operating at SFIA Level 5, this role requires a practitioner who can own the service design process from discovery through to alpha, collaborating closely with user researchers,



business analysts and technical architects to produce compelling, evidence-based service designs that work for all users.
Key Responsibilities
- Lead service design activities across the discovery, including mapping end-to-end service journeys for building control authority teams and installers
- Facilitate[5.1] co-design workshops with users, policy teams and technical stakeholders to develop service concepts
- Produce high-quality service design artefacts including service blueprints, user journey maps, ecosystem maps and experience maps
- Work closely with user researchers to ensure service designs are grounded in user evidence and tested with real users
- Define and articulate the to-be service vision, identifying opportunities to improve the user experience of the SCS-N system
- Translate complex policy and regulatory requirements into clear, usable service designs
- Identify and document s

📌 Sr Service Designer (India)
🏢 Scrumconnect
📍 India