Job Description – Duty Manager

Position: Duty Manager
Department: Cinema Operations
Location: PVR INOX Cinemas
Reporting To: Cinema General Manager / Unit Head

Role Purpose

The Duty Manager is responsible for ensuring the smooth and efficient functioning of cinema operations during assigned shifts. The role involves managing the cinema team, maintaining high standards of guest experience, ensuring operational readiness, monitoring revenue and cash processes, resolving guest concerns, and ensuring compliance with company policies and safety standards.

Key Roles & Responsibilities1. Cinema Operations
- Ensure smooth day-to-day operations of the cinema during the assigned shift.
- Conduct pre-opening and regular operational rounds to ensure all areas are ready for business.
- Monitor show readiness, including auditoriums, projection, sound, cleanliness, air-conditioning, lighting, and other facilities.
- Coordinate with Engineering, Housekeeping, Security, F&B;, and other support teams for timely resolution of operational issues.




- Ensure all shows start and operate as per the scheduled timings.

2. Team Management
- Manage and supervise Duty Officers, Service Associates, Box Office, F&B;, and other operational team members.
- Allocate manpower according to business requirements and shift operations.
- Conduct shift briefings and communicate important operational updates.
- Monitor employee grooming, discipline, attendance, and adherence to company policies.
- Coach, motivate, and provide on-the-job guidance to team members.

3. Guest Experience
- Ensure a high standard of customer service and guest satisfaction.
- Personally handle escalated guest complaints and resolve issues in a qualified and timely manner.
- Monitor guest feedback and take corrective action wherever required.
- Ensure staff maintain proper grooming, communication, and service standards.

4. Revenue & Cash Management
- Monitor Box Office, Food & Beverage, and other revenue-generating operation

📌 Duty Manager/Supervisor (Sohna)
🏢 PVR INOX
📍 Sohna