We are looking for a detail-oriented and proactive Sr. Executive HR Operations & Employee Services to support the smooth execution of critical employee lifecycle processes and HR service delivery across the organization.

The role will serve as a key point of coordination for contract management, employee documentation, insurance administration, HR helpdesk support, onboarding coordination, and HR data management. The incumbent will work closely with employees, State teams, and internal stakeholders to ensure timely, accurate, and employee-friendly HR operations.

This role is ideal for an HR professional who enjoys working in a quick-paced environment, takes ownership of processes, and is passionate about delivering a seamless employee experience through efficient HR operations and responsive service support.

Success in this role will be measured by process accuracy, turnaround time adherence, stakeholder satisfaction, and the ability to maintain high standards of operational excellence while managing multiple priorities.

Key Responsibilities:

1. Contract lifecycle management:



Maintain and update the contract renewal tracker for off-roll DM/DC employees; proactively coordinate with State Heads for approvals and documentation; Share the data with the Reporting Manager for management approvals within defined timelines.

2. GMC & insurance administration: Submit monthly addition/deletion data to the insurer within the defined timeline; support annual GMC renewal data preparation.

3. HR helpdesk (Zoho) L1: Act as the first point of contact for employee queries through Zoho Helpdesk; ensure timely resolution of routine requests, maintain ticket records, and escalate policy or employee-relations matters to the Reporting Manager as appropriate.

4. Letters & HR communications: Prepare and issue employee letters and standard HR communications including re-designation, movement, experience, relieving, consultancy fee certificates, and other approved employee documents; e

📌 Hr Operations Associate (Noida)
🏢 Common Service Centres (CSC)
📍 Noida