We are looking for an Product Support Engineer III to join our team. This is a Hybrid (Bangalore OR Mohali) role, reporting to the Manager in the Customer Success department. In this role, you will play an integral part in solving critical technical challenges faced by client-facing teams, driving customer value, and enhancing operational efficiency. By leveraging data, market insights, and cross-functional collaboration, you will facilitate smooth technical resolutions and deliver exceptional experiences for Zscaler customers.

What you ll do (Role Expectations)
- Engaging with customers on escalated support issues or important customer situations
- Participating in a 24x7 Support Operation and 24x7 on-call rotation
- Working with Engineering and assisting the customer with testing or troubleshooting
- Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
- Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base

Who You Are (Success Profile)




- You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact.
- You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems.
- You operate with urgency, balancing speed and technical quality to execute swiftly and deliver high-impact results for both the customer and the team.
- You are a high-trust collaborator who embraces a culture of continuous feedback, giving and receiving candid input with clarity and respect to build trust across teams.
- You act like an owner with a solid bias for action, taking full accountability for outcomes and navigating seamlessly between high-level strategy and hands-on execution.

What We re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploratio

📌 Product Support Engineer III (Bengaluru)
🏢 Zscaler Softech
📍 Bengaluru