Front Office Operations
- Assist in managing the day-to-day operations of the Front Office, ensuring smooth and effective service delivery.
- Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
- Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
- Ensure adherence to Front Office Standard Operating Procedures (SOPs) and IHG brand standards.

Guest Experience
- Ensure all guests receive courteous, personalized, and professional service throughout their stay.
- Handle guest complaints, service recovery, and special requests promptly and effectively.
- Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.
- Support initiatives that enhance guest experience and achieve departmental service goals.

Leadership & Team Development
- Supervise, coach, and motivate Front Office colleagues to maintain high performance standards.
- Assist in recruitment, onboarding, training, scheduling, and performance evaluations.




- Conduct daily briefings and communicate operational priorities to the team.
- Promote teamwork, engagement, and a positive working environment.

Financial & Administrative Responsibilities
- Ensure compliance with cash handling procedures, billing accuracy, and financial controls.
- Prepare operational reports, shift reports, and performance summaries.
- Support inventory control of Front Office supplies and equipment.

Safety, Security & Compliance
- Ensure compliance with hotel safety procedures, emergency response protocols, and security standards.
- Maintain confidentiality of guest information and hotel records.
- Ensure compliance with local regulations, hotel policies, and IHG operational standards.

Cross-Department Coordination
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and other departments to ensure seamless guest service.
- Support special events, group arrivals, VIP visits, a

📌 Assistant Front Office Manager (Chicolna)
🏢 Joet Resorts
📍 Chicolna