27 Aug
|
3i Infotech
|
Mumbai
27 Aug
3i Infotech
Mumbai
Job Summary:
We are looking for a responsible and customer-focused Helpdesk / Coordinator to manage daily helpdesk operations, coordinate with internal teams, handle customer/employee queries, and ensure timely resolution of requests.
Key Responsibilities
- Handle incoming calls, emails, and helpdesk requests.
- Register, track, and close complaints/service requests.
- Coordinate with relevant departments
- Follow up on pending requests and ensure timely closure.
- Maintain daily records, reports, and documentation.
- Communicate professionally with customers, employees.
- Escalate urgent or unresolved issues to the appropriate manager.
- Prepare daily/weekly/monthly MIS reports.
- Maintain proper filing and data entry of helpdesk activities.
- Perform other coordination and administrative duties as assigned.
📌 Walk-in || Help Desk Coordinator (Mumbai)
🏢 3i Infotech
📍 Mumbai