Job Title: Outlet Manager – Wellness Outlet

Location: Delhi

About the Role

We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness & spa outlet inside a 5* Hotel in Aerocity, Delhi. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

Guest Engagement & Sales
- Proactively approach and greet guests in the lobby with confidence and warmth
- Introduce guests to our wellness services, express therapies, and special offers
- Generate sales by converting walk-in guests through persuasive communication and relationship-building
- Upsell and cross-sell services based on guest needs, time availability, and preferences
- Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions
- Consistently work towards daily and monthly sales targets




- Support cross-promotions with other outlets of the hotel to drive additional footfall
- Assist in executing in-lounge promotions, offers, and campaigns
- Capture guest interest efficiently

Guest Experience & Brand Representation
- Deliver a warm, premium, and professional guest experience at all times
- Act as the first point of contact and brand ambassador for the wellness outlet
- Address basic guest queries and be a single point of contact
- Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support
- Coordinate with therapists/staff to ensure smooth guest flow
- Support appointment scheduling and service readiness
- Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile
- Robust people skills with confidence in initiating conversations with strangers
- Sales-driven mindset; experience in credit card sales, club memberships, retail sales

📌 Outlet Manager (New Delhi)
🏢 Zivaya Wellness
📍 New Delhi