Role & responsibilities

Accountable for overall DC Operations as per operational standards.
- Ensuring Customers are delighted at all times.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with DC team and Area Manager

as required.
- Budgeting and Accounting Cash and DC Imprest / Petty Cash expenses as appropriate.
- SOP Adherence at all times and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee headcount within turnaround time.
- Ensure team leaders and other DC team members are trained well.
- Managing environmental bodies.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility and shipment at all times.
- Maintain high quality facilities and people hygiene.

📌 Dc Head (Panvel)
🏢 Flipkart
📍 Panvel