You are responsible for:
- Accountable for overall Hub Operations as per operational standards.
- Ensuring Customers are delighted at all times.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
- SOP Adherence at all times and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee headcount within turnaround time.
- Ensure team leaders and other hub team members are trained well.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility and shipment at all times.




- Maintain high quality facilities and people hygiene.
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
- Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
- Escalate any information related to the organization to appropriate departments and seniors for taking necessary actions.
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
- Coordination and execution with local vendors.
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
- Accountable for all recoveries.
- Accountable for stock audit, reconciliation and accuracy at any point of time.
- Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis and taking proactive action for delivery.
- Identification of poten

📌 Hub Incharge (Lucknow)
🏢 Flipkart
📍 Lucknow