Company Description

HBK CPA is a leading accounting and advisory firm providing audit, tax, and business consulting services to clients globally. HBK leverages secure and reliable technology to support its professionals across offices and geographies. The IT team plays a critical role in enabling seamless workplace operations and ensuring high availability of end-user computing services.

Position Summary

The IT Floor Support Engineer will provide on-site and remote IT support with a primary focus on end-user hardware, workstation setup and shifting, asset lifecycle management, and virtual desktop support. The role requires robust hands-on technical capabilities, effective communication skills, and close coordination with global IT counterparts, including teams in the United States. This position is essential to maintaining smooth daily IT operations and delivering excellent end-user experience at HBK CPA.

Key Responsibilities

• Provide on-site floor support for IT hardware, workstations, and end-user technology issues.

• Perform laptop and desktop troubleshooting, basic repairs,



replacement coordination, and vendor follow-ups.

• Manage IT asset lifecycle including inventory tracking, tagging, allocation, transfers, and disposals.

• Execute workstation shifting, new user onboarding setups, and employee offboarding activities.

• Install, configure, and support Windows operating systems and standard HBK CPA applications.

• Troubleshooting knowledge of networking concepts such as LAN, Wi-Fi, VPN, and printers.

• Coordinate with local and global IT teams, including US-based counterparts, for escalations and resolution.

• Ensure timely incident and request resolution in line with defined SLAs as per ITIL practices in ITSM tool like
Connectwise
.

• Maintain accurate documentation of incidents, asset movements, and support activities.

• Adhere to IT security policies, compliance requirements, and standard operating procedures.

Skills and Attributes for Succes

📌 Support Technician (Gurugram)
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📍 Gurugram