Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events and works towards associate to skilled level certification, whilst at the same time developing business knowledge.

Key responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during project lifecycle.




- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compiles and maintain project administration (Time Capture and feedback to stakeholders).
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Provides support and work alongside with L3 and L4 engineers on deployments and support.
- Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies.
- Provides support and activation of security certificates for the relevant Cisco products as per vendor best practice.
- Performs any other related task as required.

To thrive in this role, you need to have:
- Developing knowledge share, coaching and mentoring of L1 engineers on a re

📌 Senior Associate Collaboration TS Systems Integration Specialist (Bengaluru)
🏢 NTT Data
📍 Bengaluru