We are seeking a highly experienced and technically strong Genesys Cloud Architect to lead the architecture, design, implementation, integration, security, and DevOps governance of enterprise-scale contact center solutions built on Genesys Cloud.
The ideal candidate should possess deep expertise in High-Level Design (HLD) of enterprise contact center platforms and should be capable of driving end-to-end solution architecture across telephony, digital channels, integrations, CI/CD pipelines, infrastructure automation, security, and enterprise governance.
This role requires solid hands-on experience with Genesys Cloud, enterprise integrations, Salesforce, Terraform, GitHub, CI/CD pipelines, and secure deployment practices.
The candidate will also be responsible for leading technical teams, establishing engineering standards, defining deployment strategies, enforcing security best practices, and ensuring highly available and scalable contact center solutions.