Job Description – Duty Officer

Position: Duty Officer
Department: Cinema Operations
Location: PVR INOX Cinemas
Reporting To: Duty Manager / Cinema Manager

Role Purpose

The Duty Officer is responsible for supporting the smooth day-to-day operations of the cinema during the assigned shift. The role involves supervising frontline employees, ensuring operational and show readiness, maintaining high standards of guest service, monitoring cleanliness and grooming, and promptly addressing operational issues.

Key Roles & Responsibilities1. Cinema Operations
- Ensure smooth functioning of cinema operations during the assigned shift.
- Conduct regular floor rounds and monitor all operational areas.
- Ensure auditoriums, lobbies, box office, F&B; counters, washrooms, and other guest areas are clean, functional, and ready for business.
- Monitor show readiness before the commencement of each show.
- Coordinate with the Engineering and Housekeeping teams for timely resolution of operational issues.
- Escalate critical operational concerns to the Duty Manager or Cinema Manager.

2.



Team Supervision
- Supervise Service Associates and other frontline team members during the shift.
- Allocate manpower based on business requirements and operational priorities.
- Conduct shift briefings and communicate daily targets, offers, operational updates, and safety instructions.
- Monitor employee attendance, punctuality, grooming, discipline, and adherence to company SOPs.
- Provide on-the-job guidance and support to team members.

3. Guest Experience
- Ensure guests receive prompt, courteous, and skilled service.
- Address guest queries and complaints and provide timely resolution.
- Escalate major guest concerns to the Duty Manager where required.
- Monitor service standards and ensure a positive guest experience throughout the cinema.

4. Operational Monitoring
- Ensure all assigned areas are adequately staffed and operationally ready.
- Monitor queue management at the Box Office,

📌 Duty Officer (Greater Noida)
🏢 PVR INOX
📍 Greater Noida