Job Title: Senior Manager Sales Operations (Housing Loans)

Location: Bangalore, Hyderabad, Chennai

Experience: 8-15 Years (with relevant experience in Housing Loans/Mortgage Sales Operations)

Department: Sales Operations / Retail Assets Home Loans

About the Role

We are looking for an experienced Senior Manager – Sales Operations to lead and streamline the sales operations function for the Housing Loans business. The ideal candidate will bring strong domain expertise in mortgage/housing loan processes, sales analytics, and cross-functional coordination to drive productivity, compliance, and business growth across the region.

Key Responsibilities
- Own end-to-end sales operations for the Housing Loans vertical, including lead management, funnel tracking, disbursement MIS, and productivity dashboards
- Partner with Sales, Credit, Operations, and Collections teams to ensure smooth loan processing from login to disbursement
- Design and monitor sales incentive structures, target-setting frameworks, and performance scorecards for the sales team




- Drive process improvements to reduce TAT (turnaround time) for loan approvals and disbursements
- Ensure adherence to regulatory, audit, and internal compliance requirements across all sales processes
- Manage vendor and channel partner (DSA/connector) operations, including empanelment, payouts, and performance reviews
- Provide data-driven insights and reporting to leadership on sales trends, branch/channel productivity, and portfolio quality
- Lead system/CRM enhancements and automation initiatives to improve sales team efficiency
- Mentor and manage a team of sales ops executives/analysts
- Support new product launches, campaigns, and geographic expansion from an operations readiness standpoint

Required Skills & Qualifications
- Bachelor's degree in any discipline; MBA preferred
- 8–10 years of experience in Sales Operations, preferably within Housing Loans, Mortgages, or Retail Assets in a Bank/NBFC/HFC
- Robust unders

📌 Senior Manager (Bengaluru)
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📍 Bengaluru