Role: MSP Splunk Engineer

Experience Level: 4+ years

Location: Remote

About the Role

We're looking for an MSP Splunk Engineer to join our existing MSP team. You'll own the end-to-end health of customer Splunk environments, from onboarding and data ingestion through daily operations, monitoring, troubleshooting, and optimization. This is a multi-tenant role: you'll juggle multiple customer environments, SLAs, and priorities every day, so proven MSP experience is a hard requirement.

Key Responsibilities
- Operate, maintain, and optimize Splunk Enterprise / Splunk Cloud environments for multiple MSP customers concurrently
- Own end-to-end delivery: customer onboarding, data onboarding (forwarders, HEC, syslog, DB Connect, cloud sources), parsing/props/transforms, index and retention design
- Perform daily health checks, monitor setting performance, and proactively remediate issues (indexer/search head clusters, license usage, skipped searches, queue blockages)
- Respond to and resolve customer tickets within defined SLAs; manage incident, problem, and change processes




- Build and tune dashboards, alerts, reports, and knowledge objects aligned to customer use cases
- Perform Splunk upgrades, app/add-on management, and configuration management across distributed deployments
- Troubleshoot data ingestion, search performance, and infrastructure issues end to end
- Document runbooks, environment configurations, and standard operating procedures
- Communicate clearly with customer stakeholders: status updates, RCA reports, and recommendations
- Collaborate with the broader delivery team on escalations, Professional Services handoffs, and continuous service improvement

Required Qualifications
- 4+ years of solid MSP Splunk experience
managing Splunk environments for multiple customers in a managed services model (not a single in-house deployment)
- End-to-end Splunk expertise: architecture, deployment, data onboarding, administration, and troubleshooting
- Strong ha

📌 MSP Splunk Engineer (India)
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📍 India