Qualification: Minimum Graduates & Good Command Over English Speaking & Writing.
Experience: Minimum 3 years
Key Behaviour’s & Skills Required:
Customer-Centric Approach: Prioritizing customer needs and ensuring satisfaction.
Hands-On & Follow-Ups: Proactively tracking and completing open tasks within deadlines.
Go-Getter & Self-Starter: Taking initiative and driving tasks to completion without constant supervision.
Strong Communication Skills: Proficiency in English (both written & spoken).
Technical Proficiency: Strong skills in MS Office (Excel, Word, Outlook).
Multi-Tasking Ability: Handling multiple responsibilities efficiently.
Work Under Pressure: Managing workloads and meeting timelines.
Key Responsibilities:
1. Order & Inquiry Management:
o Receive and process customer inquiries/orders.
o Verify if the inquiry/order is for an existing or recent item.
o Coordinate with the product development team for approval status, costing,
and global selling price for new inquiries.
o Work with the sales manager to finalize the selling price based on cost, global sell price, and required conversions.
2. Order Processing & System Updates:
o Ensure new item codes are approved by the concerned manager before adding them to SAP.
o For new customers, collect and process KYC and GST certification, seek approval from the sales manager, and coordinate with the accounts team for SAP registration.
o Arrange Proforma Invoices (PIs) upon order confirmation and share them with customers in coordination with Customer Support team.
o Request layout generation from the design team (if required) and obtain customer approval.
3. Production Coordination:
o Release orders in the system and notify the production team for processing.
o Follow up with the production manager for estimated delivery dates, especially for urgent orders.