Job Summary

Join our team and play a key role in delivering operational excellence through efficient workflow management, process compliance, and continuous improvement initiatives.
Key Responsibilities
Drive Operational Performance
- Achieve productivity targets of 120+ workflows per person across 1st and 2nd handling activities.
- Manage workflow volumes effectively to support business requirements.
Ensure Timely & Accurate Processing
- Complete all fresh and exception workflows within 3 business days.
- Maintain high levels of processing accuracy and quality.
Own Business KPIs
- Maintain zero overdue workflows aged over 3 days.
- Keep workflow inventory aligned with one day s inflow volume.
- Proactively identify and address workflow backlogs.
Support Continuous Improvement
- Contribute to process optimization, workflow reduction, and FTHR improvement initiatives.
- Support automation and digitalization projects through testing, validation, and process expertise.
Maintain Compliance & Controls
- Adhere to company policies,



internal controls, and approved operating procedures.
- Ensure compliance with RICC SOPs and risk management requirements.
Demonstrate Strong Team Values
- Exhibit professionalism, accountability, and a customer-focused mindset.
- Complete mandatory training on time and actively participate in team engagement initiatives.
- Consistently demonstrate Maersk Values and Behaviors.
What Were Looking For
- Robust attention to detail and commitment to quality.
- Ability to manage priorities in a fast-paced operational environment.
- Continuous improvement mindset with a focus on efficiency and automation.

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