Role & responsibilities
- Handle customer technical support queries through phone, email, chat and other support channels.
- Diagnose, troubleshoot, resolve and track technical issues within defined response and resolution timelines.
- Provide accurate and customer-friendly solutions while maintaining high customer satisfaction and quality standards.
- Use available knowledge bases and documentation to identify issues and provide root cause analysis.
- Provide customers with updates on issue/bug progress using relevant tools and platforms.
- Handle escalations raised by customers and business partners.
- Support lower-tier teams with technical consultations and assist in complex case resolution.

Preferred candidate profile
- 2-5 years of experience in customer support/call centre operations, preferably in a technical support environment.




- Strong technical troubleshooting and problem-solving skills.
- Good knowledge of GCP/G Suite products and features.
- Experience in resolving technical or operational issues in a customer-centric environment.
- Solid communication, customer handling and analytical skills.
- Ability to identify root causes and recommend preventive solutions.
- Ability to work independently and collaborate with cross-functional teams.
- Comfortable working with changing team KPIs and processes.
- Solid research skills using internal knowledge bases and technical documentation.
- Bachelor's degree in Science, Technology, Engineering, Mathematics, Computer Science, Computer Applications or Information Technology.

📌 SPE-Technical Support Excecutive (Hyderabad)
🏢 Manning Consulting
📍 Hyderabad