Role description
Job Description: Salesforce Business Analyst (Agentforce)
Job Title-Salesforce Business Analyst - Agentforce
Experience Range-6-8 Years
Employment Type: Full-Time
Hiring Location: Chennai/Trivandrum/Bangalore/Noida/Gurgaon/Pune
Job Summary
We are looking for an experienced Salesforce Business Analyst with expertise in Agentforce, Sales Cloud, and Service Cloud to join our Global CRM team. The ideal candidate will work closely with business stakeholders across multiple business units and geographies to drive Salesforce transformation initiatives, gather requirements, perform business process analysis, and deliver cutting-edge Salesforce solutions.
The role requires strong business analysis capabilities, stakeholder management skills, and hands-on experience in Agentforce implementations. The candidate will act as a trusted advisor, facilitating workshops, identifying process improvements, and collaborating with architects, developers, project managers, and training teams to ensure successful project delivery.
Must-Have Skills
- Salesforce Business Analysis experience (5+ years)
- Agentforce implementation experience with at least one end-to-end project (minimum 6 months hands-on experience)
- Salesforce Sales Cloud and/or Service Cloud expertise
- Salesforce Lightning Experience (Lightning UI)
- Requirements gathering and documentation
- Business Process Analysis and Gap Analysis
- Stakeholder Management across business and technical teams
- Agile/Scrum project delivery methodology
- Workshop facilitation and solution design discussions
- Excellent communication, presentation, and documentation skills
- Salesforce Administration Certification
- Agentforce Specialist Certification
- Salesforce Sales Cloud or Service Cloud Certification
Good-to-Have Skills
- Multiple Salesforce Consultant Certifications
- Salesforce AI capabilities and Generative AI solutions
- Salesforce CPQ
- Marketing Automation platforms
- Contract Lifecycle Management (CLM
📌 Lead I (Hyderabad)
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