Introduction

Job Title: Apprentice - Customer Support
Department: Retail Customer Support Team

Overview:
SymphonyAI is a leading provider of enterprise AI solutions dedicated to optimizing business operations for retailers and manufacturers through advanced analytics, planning, and automation. Our products enhance supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We engage in delivering measurable outcomes for our clients by leveraging creative technology, domain expertise, and strong customer partnerships.

We are seeking a Customer Support Apprentice to join our Retail Customer Support Team. This role is tailored for candidates aiming to build a career in enterprise software support, retail analytics platforms, and SaaS operations. Working in close collaboration with the Customer Support, Product, and Engineering teams, you will assist in troubleshooting customer issues, analyzing system behavior, and ensuring timely resolution of support tickets for European clients. This position provides hands-on exposure to enterprise support tools,



cloud platforms, SQL-based troubleshooting, and global customer interaction.
Shift: EU Shift (12:30 PM – 9:30 PM IST)

Job Description

Key Responsibilities:
Customer Support & Ticket Management
Monitor, acknowledge, and update customer support tickets using Microsoft Dynamics 365.
Perform initial issue triage and categorize issues based on priority, severity, and impact.
Ensure all tickets are properly documented, updated, and tracked until resolution.
Maintain SLA compliance by ensuring timely responses and updates.
Technical Troubleshooting
Execute basic to intermediate SQL queries using Microsoft SQL Server via SQL Server Management Studio to validate data and investigate issues.
Analyze application logs and telemetry using Azure Application Insights.
Identify potential root causes by reviewing system logs, configurations, and database records.
Replicate reported issues in test

📌 Apprentice - Customer Support (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru