Corporate functions
As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: India
Language: English
Application deadline:

Main purpose of the position / Key expectations:
Support the delivery of ISS FM solutions by capturing, refining, and translating business needs into structured, actionable requirements as part of a cross-functional team delivering digital solutions for the Facility Management Service program. You will strengthen internal business analysis capability, ensuring a well-defined and prioritized backlog, improving delivery flow to development teams, and supporting the evolution towards a DevOps-driven, CI/CD delivery model and future platform evolution towards the Real Estate and Facility Management module (MREF within MAS).

What you’ll do:

Facilitate the capture and refinement of business needs,



translating them into epics, features, and user stories
Manage and maintain backlog artefacts in JIRA and Confluence, ensuring quality, clarity, and prioritization
Support solution design and ensure alignment between business requirements and technical implementation
Use structured modelling techniques (e.g., process flows, BPMN diagrams, data models, and system interaction diagrams) to translate business needs into clear functional requirements
Apply up-to-date analysis approaches (e.g., user journey mapping, service blueprints, and workflow visualisation) to ensure end-to-end understanding of business processes and system behaviour)
Enable delivery flow by preparing well-defined inputs for development teams and supporting sprint planning and releases
Drive communication with stakeholders, ensuring transparency on progress, risks, and changes
Analyse recurring issues and feedback to improve p

📌 Tririga Business Analyst (Chennai)
🏢 Iss
📍 Chennai