Corporate functions
As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: India
Language: English
Application deadline:

Main purpose of the position / Key expectations:
Provide advanced (L3) support for the IBM TRIRIGA platform as part of a cross-functional team delivering solutions for the Facility Management Service program. You will take ownership of complex incidents and service demand, while establishing internal support capabilities, helping transition L1 and L2 support to ISS global support teams, and contributing to the evolution towards a DevOps-driven, CI/CD delivery model and future TRIRIGA development capabilities.

What you’ll do:

Own and resolve complex L3 incidents and service requests related to TRIRIGA, ensuring timely and high-quality resolution




Analyse recurring issues and feed them into product backlog improvements, reducing long-term support demand
Lead knowledge transfer and support transition activities to ISS global support teams (L1/L2)
Perform root cause analysis across application and integration layers and collaborate on long-term solutions
Contribute to DevOps practices by supporting automation, monitoring, and CI/CD readiness improvements
Build and maintain support documentation, knowledge base, and standard operating procedures

Who you’ll work with:

TRIRIGA development team (developers, QA, Product Owner)
Global ISS support teams (L1 and L2) as part of support model transition
AMS/external vendors during transition phase (knowledge handover and reduction)
Integration engineers and other technical teams for cross-system issue resolution
Business stakeholders and users raising incidents and more advanced service requests

Key qualifications:

Degree in Computer Sci

📌 Application Support Specialist (Chennai)
🏢 Iss
📍 Chennai