Product Specialist – Oracle EBS Service Modules

Function: ERP Product / Global Service Technology
Level: Product Specialist
Reports To: ERP Operations Head, India & Asia

Position Summary

Drive the evolution of the Oracle EBS Service product landscape by delivering
high-impact enhancements, improving service operations, and leveraging deep
functional expertise across Oracle Service and Aftermarket modules. Act as a
trusted functional advisor for complex and recurring service-related challenges
while partnering with Product Owners to achieve global process convergence,
operational excellence, and a standardized target operating model.

Key Responsibilities

Product Enhancement & Process Improvement

* Design and deliver regional Oracle EBS Service enhancements and process
improvements.
* Translate business requirements into scalable, standardized solutions aligned
with the global target operating model.
* Ensure enhancements support both regional operational needs and long-term
enterprise objectives.

Global Standardization & Convergence





* Align regional solutions with global Service strategies and governance
standards.
* Balance local operational requirements with enterprise-wide standardization
objectives.
* Consolidate regional process variations into common Oracle EBS Service
solutions to promote consistency and reduce complexity.

Functional Expertise & Support

* Provide expert-level support to ERP Second-Level Support teams on complex and
non-standard service issues.
* Perform deep functional analysis, root-cause investigations, and recurring
incident resolution.
* Support continuous improvement initiatives by converting operational
challenges into sustainable product enhancements.

Product Roadmap & Prioritization

* Identify, evaluate, and prioritize enhancement opportunities across Oracle
Service modules.
* Define scope, business value, and solution direction for future product
initiatives.
* Ensure alignment of service enhancements with the organization

📌 Project Mgmt. Product Specialist – Oracle EBS Service (Pune)
🏢 Vertiv
📍 Pune