? Who are you?
We're growing the DrDoctor Support team and looking for a Product Support Specialist to join us, based in India and working UK hours. You'll be the first line of contact for our NHS clients, answering tickets via Zendesk, chat and email, triaging issues, owning resolutions where you can, and escalating cleanly when you can't. If you're resilient, curious, and a self-starter with a genuine interest in technology and healthcare, this role is for you
?OK, that’s me, but who are DrDoctor?
Take a look at our careers page or our website to find out a bit more about our mission, vision, and impact
But ultimately, we ? the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.
DrDoctor was built on a simple belief: technology can transform the NHS. Our B Corporation certification holds us accountable not just for what we build, but for how we build it - and the impact that has on people, patients and the health system around us.




☀️What would I be doing day to day?
One of the outstanding things about DrDoctor is that every day is different and there is always an opportunity to get involved in something outside of your ‘BAU’ or your regular teams
However, the key things you could expect would include:
Serving as the first point of contact for customers seeking product and technical assistance
Ensuring necessary information is recorded in ticketing system for all queries
Investigating and resolving queries where possible or escalating them to the appropriate teams as necessary.
Collaborating with cross-functional teams, such as Client and Product Development, to escalate and resolve complex issues
Creating and maintaining comprehensive documentation, knowledgebase articles, and troubleshooting guides
Analysing customer support data and identifying trends, areas for improvement, and potential product enhancements
Contributing to the con

📌 Product Support Specialist (Puducherry)
🏢 DrDoctor
📍 Puducherry