"Role SummaryOur Case Managers deliver a superior customer experience to the distribution channels—agents and agencies—by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service. This role operates within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support productive policy processing.Minimum Qualifications2+ years of professional work experience interacting with customers in life insurance and/or annuity fieldsExperience working in a production or processing environment with strong attention to accuracy and qualityPassion for working for a company with a cause-driven cultureBachelors/ Masters Degree preferredMust be able to successfully pass a background check that may include fingerprinting
Preferred Qualifications
Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environmentExcellent communicator with empathy and strong listening skillsStrong customer service mindset and ability to build relationships with agents and internal partnersIntuitive problem-solver who thinks critically and creatively to resolve processing challengesResults-oriented and able to balance independent work with team collaboration
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📌 Business Support Analyst (Hyderabad)
🏢 NTT DATA Services
📍 Hyderabad