Job Description: Maintenance Coordinator (US Client Support)

Job Title: Maintenance Coordinator – US Client Support
Employment Type: Full-Time
Work Location: Remote / Work From Home
Preferred Location: Tiruchirappalli, Tamil Nadu (Preferred, but not mandatory)
Shift Timing: Aligned with US Business Hours
Industry: Property Management / Real Estate Operations

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About UpneX Solutions

UpneX Solutions (OPC) Private Limited provides end-to-end Project and Property Management as a Service (PMaaS) to property owners, investors, and businesses.

We help our clients streamline operations, reduce operational costs, improve efficiency, and maximize returns. Our services include:

- Property maintenance coordination
- Tenant communication and management
- Vendor coordination and management
- Leasing support
- Financial and operational support
- Project management
- Process development and operational optimization

With a dedicated offshore operations team in India supporting U.S. and global portfolios, UpneX combines global efficiency, strong operational processes, and cost-effective service delivery.

Our mission is simple: to make property and project management seamless, efficient, transparent, and scalable—allowing our clients to focus on growing their investments while we manage the operational complexities.

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About the Role

We are looking for a confident, articulate, highly organized, and proactive Maintenance Coordinator to support our US-based property management operations.

This is a full-time, remote work-from-home position requiring the successful candidate to work during hours aligned with the United States business day.

As a Maintenance Coordinator, you will serve as a central point of coordination between:

- Property Managers
- Tenants / Residents
- Maintenance Vendors and Contractors
- Internal Operations Teams
- Management

You will be responsible for managing maintenance requests from the moment they are reported until the work is completed and properly closed.

This role requires someone who can confidently communicate with US-based stakeholders over phone calls and emails, manage multiple ongoing maintenance issues simultaneously, follow up persistently with vendors, and ensure that nothing falls through the cracks.

The ideal candidate is someone who enjoys solving problems, staying organized under pressure, communicating with people, and taking ownership of tasks until completion.

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Key Responsibilities

1. Maintenance Request & Work Order Management

- Receive, review, and log incoming maintenance requests.
- Create and manage service tickets and work orders.
- Track maintenance requests from initiation through completion.
- Ensure all maintenance issues are properly documented.
- Monitor open work orders and follow up until resolution.
- Confirm that completed work meets the required expectations before closing requests.
- Maintain accurate status updates for every active maintenance issue.

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2. Tenant / Resident Communication

- Communicate professionally with US-based tenants and residents.
- Gather necessary information regarding maintenance issues.
- Provide updates regarding scheduled maintenance work.
- Coordinate access arrangements between tenants and vendors.
- Respond professionally and calmly to tenant concerns.
- Keep residents informed throughout the maintenance process when required.
- Escalate sensitive or urgent tenant situations appropriately.

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3. Vendor & Contractor Coordination

- Contact and coordinate with maintenance vendors and contractors.
- Request availability, schedules, updates, and completion confirmations.
- Follow up consistently to ensure work is completed on time.




- Communicate firmly and professionally when vendors fail to provide updates.
- Coordinate appointments and maintenance schedules.
- Track vendor commitments and outstanding work.
- Escalate delays or unresolved issues to the appropriate management team.
- Maintain clear records of vendor communication and service status.

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4. Property Manager & Client Support

- Serve as a reliable operational support point for US-based Property Managers.
- Keep Property Managers informed about important maintenance developments.
- Provide timely updates regarding open and completed work orders.
- Identify issues requiring management attention or decision-making.
- Escalate emergencies and high-priority situations appropriately.
- Help ensure Property Managers have clear visibility into maintenance operations.

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5. Prioritization & Escalation

- Assess incoming maintenance requests and determine their urgency.
- Prioritize emergency and high-impact maintenance issues.
- Ensure urgent issues receive immediate attention.
- Escalate critical situations promptly.
- Keep relevant stakeholders informed during major maintenance incidents.
- Exercise sound judgment when deciding which issues require immediate action.

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6. Tracking, Documentation & Reporting

- Maintain accurate maintenance trackers and work order records.
- Update internal systems with current maintenance status.
- Document important communication and actions taken.
- Prepare regular reports on:
- Open maintenance requests
- Pending work orders
- Completed maintenance work
- Delayed vendor activities
- Escalated issues
- Ensure all information is organized, accurate, and easy to review.

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7. Process Improvement

- Identify recurring maintenance issues or operational bottlenecks.
- Recognize patterns affecting properties, vendors, or workflows.
- Suggest improvements to maintenance coordination processes.
- Help improve response times and follow-up systems.
- Support the development of scalable maintenance workflows as the company grows.

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Required Skills & Qualifications

Communication Skills

- Excellent spoken and written English is essential.
- Comfortable speaking with US-based clients, tenants, vendors, and Property Managers over the phone.
- Ability to write clear, professional, and well-structured emails.
- Strong listening and interpersonal communication skills.
- Ability to communicate confidently while remaining professional and courteous.

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Organizational & Coordination Skills

- Strong ability to manage multiple tasks simultaneously.
- Excellent attention to detail.
- Ability to track multiple maintenance requests without missing follow-ups.
- Strong time-management and prioritization skills.
- Ability to stay organized in a fast-paced environment.

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Vendor & Stakeholder Management

- Comfortable following up persistently with vendors and contractors.
- Ability to communicate firmly and professionally to get results.
- Strong stakeholder management skills.
- Ability to coordinate between multiple parties with different priorities.
- Confidence in handling difficult conversations professionally.

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Problem-Solving & Decision-Making

- Solid problem-solving mindset.




- Ability to assess situations and determine appropriate next steps.
- Confidence to make reasonable operational decisions within established processes.
- Ability to identify when an issue requires escalation.
- Comfortable working independently and taking ownership of responsibilities.

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Technical Skills

Candidates should be comfortable using:

- Microsoft Excel or Google Sheets
- Microsoft Word or Google Docs
- Email platforms
- Online communication tools
- CRM, ticketing, or work-order management systems
- Digital task and project management tools

Experience with property management software or maintenance/work-order systems will be an added advantage.

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Education

Candidates should have one of the following:

- Bachelor's Degree, or
- Diploma in Business, Management, Engineering, Facilities Management, Operations, or a related field

Relevant professional experience may also be considered.

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Preferred Experience

The following experience will be considered a strong advantage:

- Property Management
- Maintenance Coordination
- Facilities Management
- Vendor Coordination
- Customer Support or Customer Service
- International Client Support
- US Client-Facing Roles
- BPO / KPO Operations
- Call-Based Customer Coordination
- Operations Coordination
- Work Order or Ticket Management

Previous experience working with US clients or international customers will be highly valued.

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Work Requirements

To be successful in this remote role, candidates must have:

- A reliable high-speed internet connection
- A quiet and professional work-from-home environment
- A reliable computer/laptop suitable for professional work
- The ability to attend and make professional calls when required
- Willingness to work during shifts aligned with US business hours
- A high level of reliability, punctuality, and accountability

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Who Will Succeed in This Role?

This role is ideal for someone who:

- Enjoys communicating with people.
- Is confident speaking English on professional calls.
- Likes organizing and managing multiple tasks.
- Is persistent with follow-ups.
- Does not let issues get forgotten or delayed.
- Can remain calm under pressure.
- Takes ownership of problems until they are resolved.
- Is comfortable working independently.
- Has a strong sense of responsibility and accountability.
- Wants to build a career in international property management and operations.

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Why Join UpneX Solutions?

At UpneX, you will have the opportunity to work with an international property management operation and gain exposure to real-world US business processes.

You will have the opportunity to:

- Work directly with US-based clients and stakeholders.
- Gain experience in the US property management industry.
- Develop strong international communication skills.
- Build expertise in maintenance and operations coordination.
- Learn scalable property management processes.
- Take ownership of meaningful responsibilities.
- Grow with a company building global Property Management as a Service (PMaaS) capabilities.

As UpneX continues to expand, strong performers will have opportunities to take on greater responsibilities and grow into senior operations and property management roles.

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How to Apply

If you are a confident communicator, highly organized, proactive with follow-ups, and comfortable working with international clients, we would love to hear from you.

Please apply with your updated resume and relevant experience details.

Join UpneX Solutions and become part of a growing global operations team supporting property owners and property management businesses across the United States and beyond.

📌 Maintenance Coordinator (Tiruchirappalli)
🏢 UpneX Solutions ( OPC ) Private
📍 Tiruchirappalli