Job Description Job Description N Job Title: Client Success Manager / Client Partner / Account Manager (Software Services) N Experience: 15+ Years N Location: Remote N Fulltime n n About the Role NWe are looking for an experienced Client Success Manager / Client Partner / Account Manager to drive strategic customer relationships, business growth, and account management for large enterprise clients. The ideal candidate should possess deep expertise in IT Services and Software Consulting with the ability to understand technology, build solutions, manage delivery expectations, and identify opportunities for business expansion. NThe role requires ownership of large strategic accounts, revenue growth, client satisfaction, governance, and end-to-end management of consulting and services engagements. N n Key Responsibilities N Client Relationship Management Nn Build and maintain solid relationships with CXOs and key business stakeholders. N Act as the primary point of contact for strategic customer engagements. N Conduct Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and regular governance meetings. N Drive high levels of customer satisfaction and own overall CSAT for assigned accounts. N Regularly engage with clients, including visits to client offices in India where applicable. Nn n Account Growth & Business Development Nn Own revenue and profitability targets for assigned accounts. N Increase wallet share by identifying cross-sell and upsell opportunities. N Develop and execute strategic account plans. N Build and maintain a healthy sales pipeline using CRM tools. N Collaborate with internal delivery and practice teams to ensure timely fulfillment of client requirements. Nn Account Management Nn Develop comprehensive account plans aligned with customer business objectives. N Maintain stakeholder mapping and account contact databases. N Track and update sales opportunities and account activities. N Prepare and manage resource planning, revenue forecasts, and account projections.



Nn Solution Consulting & Delivery Nn Understand customer business challenges and recommend appropriate technology solutions. N Work closely with delivery, pre-sales, and solution teams to design winning proposals. N Ensure successful coordination between sales and delivery throughout the engagement lifecycle. N Possess a strong understanding of software consulting and IT services delivery. Nn Proposal & BidManagement Nn Lead end-to-end RFP/RFI/RFQ management including: N Requirement analysis N Solutioningn Commercial proposals N Client presentations N Contract negotiations N Deal closuren N n Thought Leadership Nn Understand clients' business strategies, technology roadmaps, and transformation initiatives. N Position the organization's capabilities to support clients' digital transformation objectives. N Leverage internal thought leaders and subject matter experts to drive innovation and strategic discussions with customers. Nn n Required Skills & Experience N Mandatory n N 15+ years of overall experience in IT Services, Software Consulting, or Technology Services. N Experience managing strategic enterprise accounts with annual revenues of USD 10 Million or more . N Prior experience in oneor more of the following roles: N Client Success Manager (CSM) N Client Partnern Account Manager N Strong understanding ofsoftware consulting, technology services, solutioning, and delivery. N Experience selling and managing the following service offerings: N AI Native Application Development N Cloud Migration and cloud native platform N Application Modernization N Quality Assurance & Testing Services N Data EngineeringnInfrastructure Services (ITIS) N Artificial Intelligence(AI)



N Strong experience managing complete RFP lifecycle including proposal preparation, commercial negotiations, presentations, and contract closure. N Minimum 2 years of onsite client-facing experience in the United States or Europe while working as a Client Success Manager, Client Partner, or Account Manager. N Excellent stakeholder management, negotiation, communication, and executive presentation skills. Nn Preferred Nn Hands-on softwareengineering or software development experience during the initial 1–4 years of the candidate's career. N Experience working withglobal delivery models. N Strong commercial and financial acumen. Nn n Key Performance Areas (KRAs) N Area nKey Responsibility N n Growth nOwn revenue targets for assigned accounts and increase wallet share. Deliver margin targets. Create and manage sales pipeline in CRM. Collaborate with practice teams to ensure resource fulfillment. N Relationship Management NBuild executive relationships at CXO and leadership levels. Conduct governance meetings (QBRs/MBRs). Own CSAT. Regularly engage with client teams and leadership. N Account Management NPrepare account plans. Maintain stakeholder maps and account contacts. Track opportunities. Manage revenue and resource forecasts. N Thought Leadership NUnderstand clients' strategic priorities. Position digital transformation initiatives. Leverage organizational thought leaders to create business value and strengthen customer partnerships. N n Work Model Nn Work from Office – 5 Days per Week N Client travel may be required based on business needs. Nn n nShare resumes at: [email protected] N n n Important Note NThis position is focused exclusively on IT Services, Software Consulting, and Digital Transformation Services . N Candidates whose primary experience is limited to software license sales, license renewals, SaaS subscriptions, or product sales without ownership of software consulting or services engagements will not be considered for this role. N

📌 Client Success Manager / Client Partner / Account Manager (Software Services) (Meh)
🏢 NewVision Software
📍 Meh