Key Responsibilities

Claims Processing

- Receive, review, and process insurance claims in accordance with company policies and service-level agreements (SLAs).
- Verify claim documents for completeness, accuracy, and eligibility.
- Coordinate with customers, insurance companies, surveyors, hospitals, or other stakeholders to obtain required documentation.
- Track claim status and provide timely updates to customers.
- Resolve claim-related queries and escalate complex cases when required.
- Maintain accurate claim records in the system and ensure data integrity.
- Ensure compliance with regulatory guidelines and internal processes.

Policy Renewal

- Monitor policies approaching renewal and proactively contact customers before expiry.
- Generate and share renewal quotations with customers.
- Explain policy features, coverage, exclusions, and premium changes.
- Follow up with customers to ensure timely policy renewals.
- Process renewal requests accurately and issue renewed policies within the defined turnaround time.
- Coordinate with insurance providers for policy issuance, endorsements, and corrections.

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📌 documentation and claim verification (Airoli)
🏢 Teamlease Digital Private
📍 Airoli