- Drive and complete the POC process for newly onboarded customers.
- Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.
Customer Onboarding & Training
- Conduct training sessions for current and existing customers to ensure effective platform adoption.
- Customize training programs according to customer profiles to maximize engagement and usability.
Customer Engagement & Business Reviews
- Lead Monthly Business Review (MBR) meetings with customers to track progress and identify opportunities.
- Proactively identify customer needs and explore cross-selling and up-selling opportunities.
Reactivation of Dormant Accounts
- Identify and engage with dormant or inactive customers to understand inactivity reasons.
- Develop and execute tailored reactivation plans to revive business relationships.
Customer Support & Issue Resolution
- Act as the primary point of contact for customer queries, requests, and escalations.
- Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.
📌 Executive / Consultant/ Analyst (Pune)
🏢 Biofuelcircle
📍 Pune
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