Job description

What You Will Be Doing:

- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

- Qualification: Graduate




- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work setting.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

📌 Bilingual Expert (Spanish and English) (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar