What you will do Account Strategy: Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.

Lead quarterly business reviews with senior stakeholders to evaluate performance and identify current opportunities.

Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building: Build deep, trusted partnerships with senior stakeholders across top accounts.

Identify and execute upselling and cross-selling opportunities to drive account expansion.
Lead contract negotiations to maximize revenue, profitability, and long-term value.

Partner with leadership to shape commercial strategy and account growth plans.

Customer Success: Monitor account health and address risks proactively.

Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.

Market Intelligence: Leverage market data to refine account strategies and uncover growth opportunities.

1 Strong Key Account Management / Customer Success Profiles

2 Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.





3 Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

4 Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

5 Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

6 Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume
7 Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

8 Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, Whats App commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

Purely global/international market experience will not be considered.

12 Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

📌 Customer Relationship Manager in der Kundenberatung (m/w/d) (Bengaluru)
🏢 shopflo
📍 Bengaluru