Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.Required Skills & ExperienceLead a delivery cluster comprising multiple accounts, programs, and strategic clients.Own end-to-end delivery responsibility including:Delivery ExcellenceCustomer SatisfactionRevenue ManagementProfitability ManagementResource OptimizationRisk ManagementExperience managing:Large-scale Digital Transformation ProgramsSalesforce ProgramsCloud Transformation InitiativesEnterprise Application DeliveryManaged Services EngagementsStrong expertise in:Portfolio ManagementProgram GovernanceDelivery ManagementPMO GovernanceExecutive ReportingDemonstrated experience in:Multi-million-dollar portfoliosGlobal Delivery ModelsOffshore-Onsite Delivery ManagementMulti-vendor environmentsStrong understanding of:Agile DeliveryWaterfall DeliveryHybrid Delivery ModelsProduct-Based Delivery ModelsExperience in managing delivery KPIs:RevenueMarginUtilizationCSATEmployee SatisfactionDelivery QualityResponsible for forecast planning, capacity planning, resource planning,



and succession planning.Expertise in:Escalation ManagementRisk ManagementIssue ResolutionStakeholder CommunicationStrong knowledge of:Salesforce EcosystemCloud TechnologiesAI & AutomationDigital Transformation ProgramsExperience driving operational excellence and continuous improvement initiatives.Robust leadership and people management capabilities.

Key Responsibilities*Lead and manage a portfolio of strategic accounts and delivery programs.Own customer delivery commitments and business outcomes.Establish delivery governance frameworks and review mechanisms.Ensure successful delivery of projects within scope, budget, and timelines.Drive customer satisfaction and long-term client relationships.Manage delivery risks, escalations, dependencies, and mitigation plans.Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.Drive account mining, upselling, and cross-selling opportunities.Monitor portfolio financials including revenue, margin, utilization, and forecasting.Build high-performing delivery teams and leadership pipelines.Ensure compliance with quality standards, security policies, and organizational governance.Sponsor innovation, automation, and continuous improvement initiatives.Participate in executive steering committee meetings and customer governance reviews.

📌 Delivery Cluster Head (Mumbai)
🏢 TCS
📍 Mumbai