Customer Service Representative (Mumbai)

Customer Service Representative (Mumbai)

27 Aug
|
Claidsphere Solutions
|
Mumbai

27 Aug

Claidsphere Solutions

Mumbai

Job DescriptionDeliver Tier 2 customer support in

US shift

via calls, emails, and chats with focus on 100% issue resolution and customer satisfaction

Key ResponsibilitiesHandle inbound/outbound interactions with accurate case loggingSupport recruitment processes for applicants & rehiresGuide customers on self‑service portalsEscalate unresolved issues per defined proceduresEnsure GDPR‑compliant security verificationAchieve SLA targets & maintain call/data quality

Skills & QualificationsStrong verbal & written communicationQuick technical learning ability; familiarity with ServiceNow, ERP, MS OfficeAbility to multitask in quick‑paced environmentCustomer‑focused mindset with attention to detail

EligibilityFreshers only

📌 Customer Service Representative (Mumbai)
🏢 Claidsphere Solutions
📍 Mumbai

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