Job Type: Full-time

Hiring:Customer Service Coordinator| PlayAll | Savita Vihar, DelhiGreat with people and even better at getting things resolved? Join PlayAll as a Customer Service Coordinator — the single point of contact for our customers across calls, WhatsApp, and email.Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations HeadAbout the RoleWe're looking for aCustomer Service Coordinatorto own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, WhatsApp, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers.What You'll DoCustomer Query Resolution (Calls, WhatsApp & Email)Handle up to 150 inbound and outbound calls per day, plus WhatsApp and email queriesResolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refundsResolve on first contact wherever possible; escalate complex issues with full contextKeep a solution-first,



empathetic tone in every interactionComplaint & Escalation ManagementLog every query/complaint in the CRM/ticketing trackerEnsure timely follow-up and closure within TATFlag recurring issues to the Operations Head for process fixesCross-Team CoordinationCoordinate with Academy Managers, Venue/Facility teams, and FinanceProactively update customers on their query statusReporting & Process ImprovementMaintain daily/weekly logs of volume, resolution time, and satisfactionShare weekly reports with the Operations HeadSuggest process improvements from recurring feedbackWhat We're Looking ForGraduate in any discipline1–3 years in customer service, customer support, or coordination (voice/chat/email)Comfortable handling multiple channels at once, including up to 150 calls/dayCalm, empathetic problem-solver under pressureStrong spoken and written English and HindiComfortable with WhatsApp, Google Sheets/Excel, email, and basic CRM/ticketing toolsHighly organized with solid follow-up disciplineWhat You'll GetA sports-first, high-energy work cultureGrowth path in a fast-scaling sports community platformHands-on exposure across customer experience, academy ops, and venue opsHow to ApplyApply directly on LinkedIn (Easy Apply) or email your resume to [email protected] — shortlisted candidates will be contacted directly.#CustomerService #CustomerSupport #Coordinator #DelhiJobs #Hiring #SportsJobs #CustomerExperience #NowHiring

📌 Customer Service Coordinator (Mumbai)
🏢 PlayAll Sports
📍 Mumbai