The Operations Head will be responsible for end-to-end delivery, profitability, compliance, and customer satisfaction across all CLR locations Pan-India.
This role owns P&L;, service excellence, manpower governance, client retention, compliance, digitisation of operations, and leadership development.
The incumbent will be a strategic operator + execution champion who builds solid regional teams, drives standardisation, ensures statutory compliance, and continuously improves service quality across Healthcare, BFSI, Corporate Offices, Retail, Education, and Industrial facilities.
KPIs (Indicative)
Pan-India EBITDA %
Client retention & renewal %
SLA adherence score (Taregt - zero penalties)
Attrition rate
Statutory compliance score (Through Coordination with compliance team)
Audit closure timelines
Critical escalation reduction %
Process Imporvement and Innovation
📌 Head of Operations (Pune)
🏢 CLR Facility Services
📍 Pune
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