Job Summary:

We are looking for a well-groomed and professional Front Office Associate to join our team in Kozhikode. The ideal candidate will be the first point of contact for guests and responsible for delivering a warm and welcoming experience, handling check-in/check-out procedures, and coordinating front desk activities.

Key Responsibilities:

- Greet and welcome guests in a professional and friendly manner

- Manage the check-in and check-out process efficiently

- Handle guest inquiries, requests, and complaints promptly and courteously

- Maintain accurate records of bookings, payments, and guest information

- Coordinate with housekeeping and other departments for smooth operations

- Manage phone calls, emails, and room reservations

- Ensure the front desk area is clean, organized,



and presentable at all times

- Maintain daily reports and handovers

Requirements:

- Minimum 1 year of experience in a similar front office or customer-facing role

- Bachelor's degree or diploma in Hospitality or related field preferred

- Proficient in MS Office and hotel management software (e.g., IDS/Opera)

- Excellent communication and interpersonal skills

- Pleasant personality and qualified appearance

- Ability to work in shifts, including weekends and holidays

- Fluency in English and Malayalam (if possible) is essential

📌 Front Office Associates (Kozhikode)
🏢 Elite Butlers
📍 Kozhikode