We are seeking an experienced and technically sound professional to join our service team. The ideal candidate will have a robust background in electronics or service engineering with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products. This role will involve managing a service team, supporting escalations, and ensuring efficient after-sales workflows.
Key Responsibilities:
- Perform in-depth diagnosis, troubleshooting, and repair of electronic products.
- Lead and guide a team of service engineers or technicians.
- Manage and improve after-sales service operations, ensuring customer satisfaction.
- Handle escalations and ensure timely resolution of complex technical issues.
- Collaborate with internal teams to optimize service workflows and documentation.
- Maintain service documentation, technical manuals, and support guides.
- Provide input for continuous improvement in product servicing and customer support.
- Stay updated with evolving product technologies, especially in camera hardware and related innovations.
Required Qualifications:
- Bachelor’s or Diploma in Electronics, Electrical Engineering, or related technical field.
- Minimum 5 years of hands-on experience in diagnosis, repair, assembly, or related functions.
- Strong technical knowledge of electronics and service engineering principles.
- Experience in team handling and workflow management in a service setup.
- Familiarity with camera hardware and new product lines is an added advantage.
- Strong communication skills and customer-centric approach.
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Work Location: In person
📌 Electronics Service Engineer (Bhopal)
🏢 IZI
📍 Bhopal
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