Key Responsibilities

- Take overall responsibility for the sales, operations and performance of the branch.
- Develop and implement strategies to achieve monthly, quarterly and annual sales targets.
- Lead, motivate and manage the branch sales and support teams.
- Set individual and team targets and regularly monitor performance.
- Analyze sales reports, customer trends and branch performance to identify opportunities for growth.
- Ensure maximum conversion of showroom walk-ins into sales.
- Monitor high-value sales, key customers and important business opportunities.
- Ensure excellent customer service and personally handle major customer complaints and escalations.
- Ensure proper product presentation, showroom standards and visual merchandising.
- Monitor inventory, stock movement, stock accuracy and slow-moving products.
- Coordinate with warehouse, delivery, installation and service teams to ensure timely customer fulfilment.
- Monitor pending orders, deliveries, installations and after-sales service issues.
- Manage branch expenses and ensure effective cost control.
- Conduct regular team meetings and performance reviews.
- Recruit, train, coach and develop employees in coordination with management/HR.
- Ensure proper staff scheduling, attendance, discipline and productivity.
- Implement company policies, procedures, promotions and sales campaigns at branch level.
- Maintain strong relationships with customers and encourage repeat business and referrals.
- Prepare and submit regular sales, operational and performance reports to senior management.
- Identify local market opportunities and recommend strategies to increase branch sales and market share.
- Ensure compliance with company standards, safety procedures and statutory requirements.
- Take ownership of overall branch profitability and operational efficiency.





Key Performance Indicators (KPIs)

- Achievement of monthly and annual sales targets.
- Branch revenue and profitability.
- Sales conversion rate.
- Team productivity and target achievement.
- Customer satisfaction and complaint resolution.
- Average transaction value and product mix.
- Inventory accuracy and stock turnover.
- Reduction of pending orders and delivery issues.
- Employee retention and team performance.
- Effective control of branch operating expenses.

Requirements

- Bachelor's degree or equivalent qualification preferred.
- 2–8 years of relevant experience in retail, preferably in home appliances, electronics, furniture or consumer durables.
- Previous experience managing a showroom, branch or large sales team is highly preferred.
- Proven track record of achieving sales targets.
- Strong leadership and people-management skills.
- Excellent communication, negotiation and customer-handling abilities.
- Robust analytical and decision-making skills.
- Good knowledge of MS Office, Excel and retail ERP/billing systems.
- Ability to work under pressure and manage multiple responsibilities.
- Good communication skills in Malayalam and English. Hindi will be an added advantage.

Preferred Experience

Candidates with experience in the following sectors are preferred:

- Home Appliances
- Consumer Electronics
- Furniture
- Consumer Durables
- Retail Showrooms
- Large-format Retail
- Branch/Store Management

What We Offer

- Competitive salary based on experience and capabilities.
- Attractive performance-based incentives.
- Career growth opportunities.
- Professional and supportive working environment.
- Opportunity to lead and grow a high-performing retail branch.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Senior Branch Manager (Aduru)
🏢 AMBADY HOME SHOPEE
📍 Aduru