- Job Description: Handle customer chats in line with established processes and quality standards.
- Deliver accurate and timely resolutions to customer queries.
- Meet productivity, quality, attendance, and schedule adherence targets.
- Manage multiple chat interactions simultaneously while maintaining service quality.
- Utilize available systems and knowledge resources effectively.
- Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
- Adhere to all company policies, compliance, and information security requirements.
- Contribute to process improvement initiatives and knowledge sharing.

- Responsibilities: Minimum 6 months of service with the organization (or as per IJP eligibility criteria).
- Consistent performance and attendance record.
- Solid written English communication skills.
- Basic computer proficiency and ability to navigate multiple applications.
- Demonstrated customer service orientation and problem-solving ability.
- Ability to work in a fast-paced, target-driven environment.
- No active disciplinary actions or performance improvement plans.

Qualifications: Graduate 1 - 3 Years

📌 Executive (India)
🏢 EXL Service
📍 India