Job Summary: We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Executive. The role involves handling client queries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to coordinate across teams while maintaining professionalism at all times.
Key Responsibilities:
- Handle customer queries and complaints via phone, email, chat, and social media.
- Provide accurate and timely information regarding company products and services.
- Ensure quick and effective resolution of customer issues, coordinating with internal teams where required.
- Follow up with customers to confirm resolution and satisfaction.
- Escalate complex or unresolved issues to the appropriate team/management.
- Maintain accurate records of customer interactions, feedback, and resolutions.
- Share insights and feedback with management to improve customer experience.
- Maintain a professional and positive attitude in all customer and team interactions.
- Adhere to company policies, processes, and service standards.
- Perform additional tasks as assigned by management.
- Knowledge of IT products will be an added advantage.
Requirements:
- Bachelor’s degree in any field.
- 2–5 years of experience in customer service or client servicing roles (preferred).
- Robust verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to handle difficult customers with patience and professionalism.
- Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with customer service/CRM tools.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- Are you comfortable with Noida Sector 6 Location?
- Do you have relevant experience in customer's complaints handling via calls, mails or chats
Work Location: In person
📌 Customer Support Executive (CSE) (India)
🏢 Truecom Network
📍 India
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