Position – Customer Support Executive

Primary Responsibilities:

- Handling incoming queries via calls ,e-mails and chats.
- Act as a liaison between sellers and shipment executives.
- Manage and resolve conflicts with upset clients by providing satisfactory solutions.
- Follow up with shipping services to ensure timely deliveries.
- Maintain and organize client data.
- Develop effective communication channels between sellers and courier services.
- Monitor and assess client satisfaction levels.
- Handle client requests and troubleshoot problems effectively.

Requirements:

- Graduate in any field with 0–1-year experience
- Experience in customer service or similar roles preferred.
- Strong coordination and time management skills.
- Ability to innovate solutions and manage irritate customers.
- Fluent in English communication.
- Proficiency in MS Excel
- Eagerness to learn new techniques to enhance client success.
- Capable of working well under pressure.

Pay: Up to ₹350,000.00 per year

Perks:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Gurugram)
🏢 Nimbus post
📍 Gurugram