We are looking for a Customer Service Associate to join the passionate Edteach team at HSR Layout Bangalore

Key responsibilities:

1. Provide an exceptional experience to customers.

2. Provide technical support to Parents and Teachers.

3. Provide chat, Email, and call support to our customers.

4. Handle escalation tickets.

5. Schedule, reschedule, and manage student classes.

6. Be a relationship expert and ensure customer retention and satisfaction.

Requirements:

1. Prior Customer Service experience of at least six months

2. Fluency in English communication

3. Availability to work from the office.

Perks:

1. Free Lunch & Dinner

2. Exposure to a quick-paced Ed-Tech startup.

3. Health Insurance & PF contribution

4. Learning reimbursement for upskilling in AI

Education:



Bachelor’s degree

Shift timing: 1 PM to 10 PM

Position Title: Customer Service Associate

CTC - 4LPA - 4.5LPA (Based on Experience)

Location: HSR Layout, Bangalore, India

*Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a

mission to inspire school kids to fall in love with coding.

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Associate (EdTech) (HSR Layout)
🏢 Job Search Lab Solution
📍 HSR Layout