Department: IP Reception / Front Office
Employment Type: Full-Time
Shift: Rotational Shift, including Night Shift.
Reports To: Front Office Manager / Hospital Administration
Key Responsibilities
- Handle IP admission, registration, and related documentation accurately.
- Guide patients and attendants regarding admission procedures, room/ward locations, and hospital services.
- Coordinate with nursing, billing, housekeeping, and other departments for smooth patient movement.
- Handle patient and attendant queries professionally and provide necessary assistance.
- Manage night-shift cash collection and cash handover as per hospital procedures.
- Maintain accurate records of cash transactions, receipts, and daily collections.
- Ensure proper handover of cash, documents, and pending matters to the next shift.
- Maintain confidentiality of patient information and hospital records.
- Follow hostel rules and maintain proper discipline and conduct while residing in the hostel.
- Perform other front-office duties assigned by the reporting manager.
Candidate Requirements
- Any Degree / Diploma preferred.
- Previous experience in hospital front office/IP reception is preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and billing/cash-handling skills.
- Willingness to work in rotational shifts, including night shifts.
- Ability to handle patients and attendants calmly and professionally.
- Ability to follow hospital and hostel policies and procedures.